There are several ways to book your tickets...
BOOK ONLINE
Our online booking operates as a TICKETLESS SYSTEM. Go to our website and click Events or click this link https://colchesterartscentre.com/events/. Here you can search for the show you want to see using various filters by genre, date or type the show in the search box. You can also scroll down and see a diary of shows in date order. Click on the BUY TICKETS link and you'll be directed through to our secure server. Once you've completed your booking, you'll be sent a confirmation email. Click the red button 'Click here to download'. This will download a pdf ticket. When you arrive at the venue, please show your ticket on your mobile device and we will scan the QR code to show your attendance. If you are unable to download your tickets, please give your name to our door staff on arrival.
BY PHONE
You can speak to a member of our box office team on 01206 500900 and having your credit or debit card handy. Once you're booking is complete, you'll be sent a confirmation email. Click the red button 'Click here to download'. This will download a pdf ticket. When you arrive at the venue, please show your ticket on your mobile device and we will scan the QR code to show your attendance. If you are unable to download your tickets, please give your name to our door staff on arrival.
IN PERSON
You can pay face-to-face at our box office where Mick the Hippy awaits. Payment is by card only. Once you're booking is complete, you'll be sent a confirmation email. Click the red button 'Click here to download'. This will download a pdf ticket. When you arrive at the venue, please show your ticket on your mobile device and we will scan the QR code to show your attendance. If you are unable to download your tickets, please give your name to our door staff on arrival.
CONCESSIONS
Ticket prices marked as concessions are available to those who are students in full time education, unemployed or in receipt of state pension.
BOOKING FEES
Tickets purchased incur a fee of £1 per ticket.
RESTORATION LEVY
From 4th October 2023 a Restoration Levy of £1.50 has been added to all tickets over £12. This levy will go towards refurbishment, improvement, and upkeep of our arts centre.
MEMBERS TICKETS
Members can access tickets for shows which do not display an * at the end of the show title.
If there is an * in the show title then no members tickets are available for this event.
CANCELLATIONS, EXCHANGES & REFUNDS
If a show is cancelled by the venue, customers are entitled to a full refund for the face value of the tickets and any associated booking fees paid.
If a show is rescheduled, customers ticket(s) will automatically be moved to the new date. If the customer is unable to attend the new date, they should contact the box office to receive a full refund for the face value of the tickets and any associated booking fees paid.
If a customer is no longer able to attend a show and the show is sold out, the box office will try to resell your tickets to the customers on the waiting list or put them back on general sale. If the tickets resell, the customer will receive a refund for the face value of the tickets.
If a customer is no longer able to attend a show and the show is not sold out a credit note may be considered to the face value of the tickets. Credit notes expire one year from date of exchange. Expired credit notes cannot be redeemed or refunded.
BAG POLICY
Please be advised that there is no cloakroom facility at the venue. We would request that customers do not bring large bags or rucksacks with them. Bags must be no larger than A4 in size (210x297mm) and only one bag per person is allowed. Please plan your visit with this in mind.
DATA PROTECTION
We want you to know how we process your data. Click Here to read our Privacy Policy.